Client Care Representative

Position Overview

 Under the direct supervision of the Practice Manager, the Client Care Representative provides the first impression of the hospital to clients and patients. The CCR must be professional and courteous with the ability to build rapport with clients and their pets.  As the clients last interaction in the Hospital, the CCR’s must ensure that they’ve answered all clients’ questions prior to them leaving, they have a clear understanding of the Veterinarian’s recommendations and that clients expectations are exceeded at every visit.   The Client Care Representative is responsible for, but not limited to the following duties described below.

Description of Work:

  • Greet clients and gather needed history and information for their visit. 

  • Assist clients  

  • Schedule appointments with our doctors and technicians.

  • Greet clients and pets in a friendly manner

  • Check out clients at the conclusion of their appointment including presenting invoices and receiving payments.

  • Handle heavy multi-line telephone call volume

  • Handle miscellaneous correspondence

  • Perform data processing and maintain computerized records

  • Update client demographic information every contact

  • Reconcile invoices and money at day-end

  • Perform daily light cleaning of waiting and reception area

  • Perform opening and closing procedures

  • perform other duties as assigned

Special Characteristics:

  1. Excellent communication skills with the ability to explain and relay information with all those contacted throughout the course of the work day.

  2. Excellent documentation skills

  3. Excellent organizational skills

  4. Diplomatic social skills to maintain the highest level of cooperation team members in other areas of the hospital.  .

  5. Motivated to the highest level of customer satisfaction

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Animal Hospital Inc.
Mary LeMay, HR/Iventory Assistant
2735 SOM Center Rd.
Willoughby Hills, OH 44094

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Attn: Mary LeMay