Boarding/Grooming Policies

All pets must be current on their vaccinations. In order to provide adequate protection, all vaccinations must be in the animal’s system at least one week prior to boarding or grooming.

• DOGS: DHPP-distemper, hepatitis, parainfluenza, parvovirus-1 year or 3 year
  • Rabies Virus- 1 year or 3 year
  • Bordetella (kennel cough)- 1 year
  • Fecal parasite check- negative result during the previous year
• CATS: FVRCP- feline viral rhinotracheitis, calici virus, panleukopenia- 1 year or 3 year
  • • Cats that board are at higher risk of exposure so we recommend annual
    • vaccination with FVRCP.
  • Rabies Virus- 1 year or 3 year
  • Fecal parasite check-negative result during the previous year
• FERRETS: Rabies Virus - 1 year
  • Fecal parasite check-negative result during the previous year
• RABBITS, POCKET PETS, AND BIRDS: No vaccinations required.
• REPTILES: No vaccinations required. We do not board poisonous reptiles.

WE STRONGLY RECOMMEND THAT YOU HAVE PROOF OF VACCINATION ON FILE BEFORE YOU ARRIVE. WE WILL TURN AWAY ANIMALS THAT ARE NOT CURRENT ON VACCINATIONS.

You may have your veterinarian confirm the vaccinations in writing, fax, or telephone.
Intestinal parasite screening is required on all cats, dogs, and ferrets in order to protect the other animals and humans. A fecal exam will be performed at the owner’s expense if one has no been done within the last year. If your pet tests positive or we see parasites, we reserve the right to de-worm your pet at your expense.

Your pet’s skin will be checked for external parasites shortly after arrival. If fleas are found, your pet will be given a dose of Capstar. This is a very safe medication that kills all of the adult fleas on the pet for 24 hours. Your pet will also be treated with a topical flea medication like Frontline or Revolution or Ovitrol flea spray. You will be notified at pick-up and the cost of such a treatment will be added to your invoice.

ADDITIONAL BOARDING POLICIES:

NEW BOARDING CLIENTS must leave a 50% deposit. This deposit may be paid either at drop-off during non-peak boarding times or charged to a credit card at the time of reservation scheduling during peak times. The deposit will be applied toward the boarding fee, but is not refundable unless a reasonable attempt was made by the client to cancel the reservation at least 24 hours beforehand. If you would like to tour our boarding facility, we ask that you arrange this well in advance of your pet’s visit. Drop-off times can be very busy and we want our staff to be able to spend time answering all of your questions.

PERSONAL ITEMS are best left at home. We maintain a plentiful supply of everything your pet needs during his or her stay with us. If there is a favorite toy that you want to leave, feel free to check with our staff to determine that the item meets our safety requirements.

MEDICATIONS can be administered for an extra charge. If your pet has diabetes mellitus or another medical condition that needs close monitoring, please ask us about Special Needs Boarding. Please bring all medications in their original containers. If your pet requires treatment during off hours you may be charged an additional fee to have medical personnel make special trips to the hospital. Be sure to bring enough medication for your pet’s entire stay.

SPECIAL FOODS should be brought in adequate supply for the pet’s entire stay. Please mark your container with your name, the pet’s name, and feeding instructions. We feed Hill’s Sensitive Stomach Diet to our canine boarders and Hill’s Adult Maintenance to our feline friends. Please bring food for all exotic boarders, including hay for the rabbits and Guinea pigs.

CHECK OUT is at 11:00 AM. There is no additional charge for boarding if your pet is being bathed, groomed, or receiving medical care on the check out day. Please make arrangements for these services prior to the visit. We are happy to make these services convenient for you. Sunday check out is available, but must be arranged in advance. Please check your pet at pick up and bring any concern to our attention immediately. Our medical staff can treat boarding related issues quickly and usually at no charge. We cannot reimburse you for medical services performed elsewhere.

EMERGENCY CONTACT INFORMATION must be left with our staff. If we are unable to reach the responsible party after several attempts, we will go ahead and treat your pet. Of course, in case of a serious medical condition or emergency we will perform all necessary treatment, even if we have not been able to reach you. No charges for treatment will be incurred if the problem appears related to boarding, such as diarrhea.

If you have addional questions or to make an appointment, please feel free to call our Boarding/ Grooming desk directly at (440) 946-2802. Thank you!